Boss: “X piece of software needs to be updated on terminal server”
Me: “I’ve never troubleshooted or even used that software before”
Boss: “Ring programmer there and he’ll tell you what the story is”
Me: Hangs up & sighs loudly knowing full well it’s the start of yet another one of those conversations.
Me: “Eh, boss there said some software needs updating on terminal server. He doesn’t know if the version is up to date or not. User in other office cant login.”
Programmer: “Ah that was updated already. User in other office knows how to login but got error message and didn’t tell me what it was”
Me: “Ok, so I’ll talk to boss and see what the story is”
Me: Hangs up again, redials boss and places head in hands
Me: “Programmer said software is already up to date, user knows how to login but didn’t let programmer know what error message was”
Boss: “Ah, login to user account and try to login”
Me: Logs into server fine but encounters completely nondescript error message
Me: “Error message appeared” (reads error message over the phone)
Boss: “Hmm, don’t know what that is. Talk to programmer”
Me: Hangs up, looks for suicide pill in top drawer. It’s gone.
Me: “Error message appearing here” (reads error message)
Programmer: “Ah, setting is wrong. Change it and try again”
Me: Changes setting, tries, fails. Changes again, works now.
Me: “That seemed to work”
Programmer: “Grand, see ya!”
Me: Hangs up and redials boss
Me: “Changing a setting seemed to do it”
Boss: “Good, ring user in other office and explain how to login correctly”
Me: “But I’ve never used or troubleshooted this. When user asks a question I won’t know the answer”
Boss: “That’s ok. When user asks you a question, come back to me or programmer”
Me: “… ehh.. So I’m just relaying messages between you, programmer and user?”
Boss: “You’ll be fine”
Me: Starts to wonder what life is all about while dialing users extension..
Boss and Programmer are no more than 20 feet apart, separated only by a partition wall. Where’d I put that CV?
God help me…
I’m going to come back shortly (given it’s now been almost a month since my last update) with a post summing up the year… But until then;
The company I work for is shortly going to be looking for a technical support rep to handle support calls in a helpdesk role. The position is based in Cork and is Monday to Friday, 9am to 5:30pm. What you’ll absolutely have to have;
- Strong Windows experience
- Fair Linux experience
- Good networking (LAN & WAN)
- Knowledge of backup software
- Strong troubleshooting skills
- Good command of the English language
What’d be good to have;
- Knowledge of desktop & server hardware
- Experience configuring and troubleshooting printers in a standalone and network environment
- And about a thousand other things I can’t think of right now…
The company deals mainly with the motor industry and has a large customer base in Ireland and the UK. The product is client/server based, each customer has an onsite server running Linux along with anything from 1 to 50 Windows PC’s and assorted printers which need to be supported.
No idea of money, but if you’re interested, send me an email to mail [at] rymus [dot] net and I can offer further details and hopefully answer any questions.
Because I so rarely have time to take photos during the week, I decided to take a few quick snaps with my trusty camera phone on one of my fairly regular tours around various locations in Ireland. See, I’m a field engineer by trade and I often get stuck out for a few days on the trot. All the more reason I’ve been meaning to get a very compact camera to take with me. I could take the 20D, but that’s just another bag to haul around. Nothing too emotionally stimulating here, just a few shots I thought I’d upload to flickr so it actually looks like I’m doing something…
It all started on Monday evening in Wexford. There’s nothing like only arriving on site at the time you’d normally be crashed out on the couch at home after a long days work. While waiting for a DAT drive to do it’s thing, I strolled around the yard and spotted this scene on the other side of a menacing fence. Finally got moving at 9pm.
Arrived in Kilkenny (following some bad directions of epic proportions) at around 11pm. Give or take. Missed Lost on TV, spent an hour or so praying that my sister taped it. I’ll find out tomorrow. Stayed in the above; Lyrath Estate Hotel on the Dublin road. Should have stayed in Wexford but was itching to find out what this place was like. Big & posh. They seem to have lost some of the friendliness somewhere along the road to building a big & posh hotel. Ah well. No room service when I arrived, gotten too used to 24 hour room service elsewhere. Starved for a few minutes before deciding to ration out the cookies on the tea tray. Possibly good for a mother of a naughty weekend. By my reckoning, you’d comfortably fit 5 people in the shower.
Day 2 of the Irish Rail train drivers strike. Or so you’d imagine. Possibly one of the only trains running in the entire country and I get stuck by it. Almost got caught by it again but I just escaped the wrath of the level crossing. How and ever, I did get caught by the same train again before reaching my destination.
Could I be correct in labelling my journey as one of the most bloody awkward in the land? Kilkenny to Ballina. Very few major roads. Essentially going the wrong way across the country for a few hours. Turns out it took around 4.5 hours to do the trip.
The view from my hotel room in the Ridgepool in Ballina. Well, I say room… It was actually a suite Don’t even ask how I swung that one. More good luck than dirty dealing. Unfortunately not too impressive, much like Ballina itself. No offence to anyone from there, well.. anyway…
A games room, apparently! I only stayed for one game…
The week was now starting to drag on and on and on and it was only Wednesday morning. I had to get to Letterkenny fairly sharpish to install a server. I had one of those “if I had only” moments on the way up there. Bought lunch and filled up the car at Statoil in Sligo and promised myself I’d stop around Donegal and eat it. Didn’t. Wish I had. Instead of only being a close spectator to a road accident, I almost had a starring role. A car, driven by an old man, pulled into a side road passed Ballybofey whereupon it was clipped on the back wheel by a woman overtaking. His car spun, made shit of the back of it. I was two cars behind. After thinking “fuck it I hope he’s alright” I thought “I wish I stopped in Donegal”. Ended up being late to Letterkenny as I had to wait for the Gardai (whom I rang) to arrive. Took them 25 minutes. Odd, seeing as we were only about a 5 minute drive from Letterkenny. The ambulance turned up about 10 minutes later, lucky nobody was seriously hurt.
Even though I wasn’t actually involved, I found it hard to concentrate during the remainder of the drive into Letterkenny. I even found it bewildering the next morning on the drive back to Sligo. Like I had to be extra careful. Weird. That’s why there isn’t a photo from Letterkenny. I was concentrating on getting back, as least as far as Sligo anyway.
Put in a quick appearance at my appointment in Sligo, got the job finished quick so I was back on the road to Cork by lunchtime. Hurrah!
The fact of the day from Tuam. Proudly displayed thanks to a recently opened bottle of Snapple. Thankfully, the majority of the drive home was uneventful. The odd battering of rain and black cloud, like the one below from the Ennis road, threatening to dump a few million gallons of acidic h20 onto my lovely new(ish) car.
Finally got home at the reasonable hour of 6pm, after battling traffic around Mayfield and the Jack Lynch tunnel for the bones of 40 minutes. Some bad vibes must have followed me from Letterkenny as on my way into Charleville in north Cork, it appeared a French truck driver had slid across the busy road and ploughed through the ditch. Despite the dramatic condition of the truck, I can only imagine the driver escaped serious injury. Odd, I thought, that I should see two accidents in the space of two days. I hardly ever see that kinda stuff. The worst news? It’s only Thursday and there’s a whole other day of work tomorrow! Another one of those “If I had only” moments. If I had only stayed in Galway tonight and came home tomorrow morning! Gah…
As a somewhat uninteresting note; I’ve been cleaning my van out lately as I’m getting a new one. I’d often wondered how much I spend on diesel and always meant to add up my wad of receipts, another one of which I lovingly stuff into the glovebox every time I leave any one of our nations many Statoil stations. So, without further timewasting, in (almost) the last two years, I’ve spent a grand total of €4374 on diesel alone. Give or take a few pennies.
That’s what? About €2 per week? 62,000 miles later. I’ll leave it to someone to come up with fancy calculations to work out the fuel efficiency of the engine in my heap of shit van. There, just a little tit-bit of information injected into an otherwise slow Tuesday.
Well I’ve got that kick ass job I went to two interviews for. No more bog washing, no more contracting and having to put up with piss-artist students and whiny teachers. As Homer Simpson once said “Goodbye mind-numbing, back breaking labour – hello dream job in paradise”
An investor taking a snooze in Taipei. But it’s ok folks, he’s at work!
One in four Europeans has fallen asleep in the workplace, with the Irish leading the pack and the Dutch able to stifle their yawns best, according to a survey.
Hardly a surprise there. I’d imagine that I account for half of the Irish figure alone. What I find astounding is that 24% of those who took the survey claimed to have fallen asleep at their desk, in a meeting or in the toilet. Now I know people nick off to the crapper to smoke, but to fall asleep?
(Sources: BBC News & Yahoo! News)