The latest in the emerging Irish overcharging fad is none other than our very own monopolistic (is that even a word?) telco, Eircom! Yes, anyone that actually reads their bill will know they’re being shafted in a most uncomfortable place; their wallets. Most of the time it’s all as above board as it’s going to get, due to line rental increases, call charge increases and whatnot.
Over 31,000 customers have been overcharged, some by as much as €28. Eircom’s explanation for this oversight is;
It is due to a fault in processes that led to customers being charged incorrectly for call management services.
Customers that were hit with the overcharging are users of Eircom’s call answering, call barring, call tracking and call divert services. Out of the goodness of their hearts, and because they just can’t keep the €400,000+ swindled from their loyal customers, they intend to refund any wrongly charged monies as well as giving each customer credit on their bills.
Here’s a good will gesture you could try out Phil, lower the bloody line rental!
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